How to fix the ‘Shipping Not Available’ error in Shopify

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If you’re running a Shopify store, you might have encountered the frustrating ‘Shipping not available’ error. This issue can lead to lost sales and unhappy customers. When customers see this message, it means that Shopify can’t calculate shipping rates for their order. This could be due to various reasons, from incorrect product settings to shipping zone issues. So how to fix this? This article will help.

How to solve “Shipping Not Available” error

Shopify owners have to make sure your products are in the right shipping profiles.

To do this:

  1. Go to your Shopify admin
  2. Click on ‘Settings’
  3. Select ‘Shipping and delivery’
  4. Review your product assignments

For example, if you sell both lightweight items like jewellery and heavier items like furniture, ensure they’re in separate shipping profiles to avoid confusion.

Next, let’s check whether your shop’s address is correct.

  1. In your Shopify admin, go to ‘Settings’
  2. Click on ‘Locations’
  3. Check that your primary location is active and has the correct address

The third step is to make sure you’re set up to ship to your customer’s country. Think of this as making sure you’ve got the right stamps for international mail.

  1. In ‘Settings’, click on ‘Markets’
  2. Ensure the customer’s country is included in an existing market
  3. Check that shipping rates are assigned for this country

For instance, if you’re based in Manchester and want to ship to France, make sure France is included in your European market and has appropriate shipping rates.

This step is checking your shipping settings.

  1. Go to ‘Settings’ > ‘Shipping and delivery’
  2. Review your shipping zones
  3. Ensure you have rates set up for the customer’s location
  4. Check that these rates cover the weight, price, or other conditions of the customer’s cart

Finally, put on your customer hat and place a test order. It’s the best way to see if everything’s working smoothly.

  1. Add items to your cart
  2. Proceed to checkout
  3. Enter different addresses to test various scenarios

Conclusion

By following these steps, you should be able to wave goodbye to the ‘Shipping not available’ error. If you’re still having trouble after trying these solutions, don’t hesitate to reach out to Kahunam for more help.

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